Nakpro Nutrition Private Limited (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and transfer Personal Information (as defined below) through platforms controlled by the Company, including our website https://nakpro.com/ and any related mobile applications (the “Platforms”). This Policy applies to individuals who visit or access the Platform, provide information through the Platform, or whose information is otherwise collected, received, or processed in connection with our products and services (“Products”) (hereinafter referred to as “Customers”, “you”, or “your”).

This Policy ensures our compliance with applicable laws and regulations regarding data privacy. It does not apply to personal information collected offline (unless otherwise specified), to other websites owned or operated by the Company that do not link to this Policy, or to third-party websites that may be linked to our Platforms.

By accessing and/or using our Platform, and providing your information as described in this Policy, you consent to the collection and use of your information as outlined herein. If you do not agree to the terms described in this Policy, you may choose to discontinue usage of the Platform.

Furthermore, by providing us with your mobile number, you agree and consent to receiving communications related to our services, even if your mobile number is registered under the National Do Not Call (DND) list or the National Customer Preference Register (NCPR), as defined under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). You acknowledge that no communication from the company or on our behalf shall be construed as unsolicited commercial communication under these regulations.

The term “Personal Information” refers to any information that relates to you and can identify you, either directly or indirectly, when combined with other information available or likely to be available to us. This includes any data you provide via the platform that is maintained in an accessible form. Information that is freely available in the public domain or furnished under the Right to Information Act, 2005, or any other applicable law, is not considered personal information under this policy.

How We Collect Your Personal Information

At Nakpro Nutrition, we communicate with you through various channels, including our website, email, phone calls, and text messages. While we use multiple communication methods, our preferred means of communication is email, as it has the least environmental impact. These communications may involve both giving you information and receiving information from you. We collect and receive your Personal Information in the following ways:

Information You Provide Directly:

We collect and store the Personal Information that you provide while using our website  https://nakpro.com/ and other platforms associated with Nakpro Nutrition. This includes the information you enter into data fields during voluntary registration, placing an order, subscribing to newsletters, contacting customer care, or responding to surveys or offers. Examples of information you may provide include your name, email address, postal address, phone number, payment details, and other relevant data.

To protect your privacy, we recommend that you only provide the information specifically requested. While you may choose not to share certain information, doing so may limit your ability to use certain features of our Platform or complete certain transactions.

Automatic Information Collection:

We automatically collect and store certain types of information when you interact with our Platform. This includes information about your use of the website, interactions with content and services, and general browsing activities. Like many websites, we use technologies such as cookies, web beacons, and similar tracking technologies to collect non-identifiable information. For example, your internet browser may automatically transmit information like the URL of the website you previously visited or the version of your browser.

These technologies help us provide better service, customize your experience, compile statistics, and analyze trends. However, the data collected through these methods does not allow us to personally identify you unless combined with additional identifiable information. Certain features of our Platform may not function properly without the use of cookies or other tracking technologies.

Data from Third-Party Sources:

We may receive personal information about you from third-party sources, such as updated address details from delivery services to ensure accurate deliveries or marketing and demographic information to help us tailor our content and offers. For example, if you opt-in to receive communications through a third-party application or social media platform, we may collect personal information shared by that platform to enhance your experience.

Please note that Nakpro Nutrition is not responsible for the privacy practices of third-party websites or platforms that we do not own, manage, or control.

Types of Personal Information We Collect

At Nakpro Nutrition, we prioritize collecting only the personal information necessary to provide you with an excellent customer experience, process your orders efficiently, and improve our products and services over time. Below are the categories of personal information that we collect and process:

• Basic Personal Information
  This includes your name, email address, phone number, shipping address, and country of residence.
• Demographic and Preference Data
  We may collect information like your date of birth, language preferences, and location to better tailor our communications and offers to you.
• Publicly Available Information
  We may gather publicly available data, such as details about you that are accessible online or through public records, to enhance your experience and improve our services.
• Shipping and Transaction Details
  We collect the names and contact details of individuals to whom products are shipped, along with shipping addresses and phone numbers.
• Payment Information
  When making purchases, you may provide us with your financial information, including bank account details, credit card or debit card information, and other payment methods.
• Product and Service Interaction Data
  We track your interests in specific products, your order history, and any preferences you’ve shared with us to offer personalized recommendations and content.
• Technical Data
  We collect technical information about the devices you use to interact with our platform, such as device type, operating system, browser type, and IP address. This information is used to enhance your experience, resolve technical issues, and provide support if needed.

By collecting this information, we ensure that we can process your orders, provide timely customer support, and offer relevant product recommendations based on your preferences.

Why We Collect Your Personal Information

At Nakpro Nutrition, we collect and process your personal information for several purposes to ensure we deliver a smooth and personalized experience for you. The following are the key reasons we collect your personal data:

• To Process Orders and Transactions
  We use your personal information to fulfill product orders, process payments, and deliver items to the correct address.
• To Communicate with You
  We may contact you regarding your account, order status, or any updates about our products and services.
• For Customer Support and Feedback
  We collect information to assist with customer service inquiries and to respond to your reviews, comments, or suggestions.
• To Offer Promotions and Marketing
  We may use your information to send you marketing emails, special offers, and product updates. This may include news about sales, new product launches, or exclusive deals.
• To Improve Our Products and Services
  We analyze customer behavior, preferences, and feedback to refine our offerings, improve customer service, and enhance the overall user experience.
• For Survey Participation and Engagement
  We may invite you to participate in surveys, contests, or other promotional activities to gain insights into your preferences and interests.
• For Security and Fraud Prevention
  Your information is used to detect and prevent fraud, unauthorized transactions, and other illegal activities.
• To Comply with Legal Obligations
  We may process your information to comply with legal, regulatory, or tax-related obligations.
• To Analyze and Optimize Platform Usage
  We collect technical data such as usage patterns, clicks, and browsing behaviors to improve the platform’s functionality, user interface, and content.
• To Enhance Customer Experience
  By understanding your preferences and shopping habits, we can tailor our content, advertisements, and offers to suit your interests.
• To Support Social Media Engagement
  If you interact with us on social media, we may receive personal data such as your social media profile details, photos, or posts. This helps us engage with you and offer tailored content.
• To Maintain Accurate Records
  We retain personal information for record-keeping purposes to ensure smooth business operations and help with order processing in the future.
• To Provide Customer-Specific Offers
  We use your information to offer targeted promotions or discounts based on your past orders or preferences.

Legal Basis for Collecting Your Personal Information

• Contractual Necessity:
  We process certain personal data to fulfill our contractual obligations with you, such as processing your order and delivering products.
• Legitimate Interests:
  In some cases, we rely on our legitimate interests to send you marketing communications, improve our products, and maintain customer relationships.
• Compliance with Legal Obligations:
  Some data processing activities are necessary for us to comply with applicable legal, regulatory, or tax obligations.
• Your Consent:
  In certain situations, we may rely on your explicit consent to collect and process specific types of data. You can withdraw your consent at any time by contacting us at crm@nakpro.com.

Anonymized and Aggregated Data

We may also collect anonymized or aggregated data from your usage of the platform, which does not allow us to identify you. This data helps us analyze trends, improve user experience, and resolve platform issues. We may share this aggregated information with third parties for analytical or research purposes.

Payment Information Security

We use third-party payment processors to handle sensitive payment information. Your credit card or billing details are not stored by Nakpro Nutrition. All payment transactions are processed securely by PCI-DSS compliant service providers. We do not store or retain your payment information beyond what is necessary for processing the transaction.

Social Media Interaction

If you interact with Nakpro Nutrition via social media platforms, we may receive your personal details like your profile picture, posts, and social media ID, depending on your privacy settings. This information is used to engage with you and tailor content to your preferences.

Call Recording for Customer Service

To improve the quality of customer service, we may record calls with our support team for training and monitoring purposes.

How We Share Your Personal Information

At Nakpro Nutrition, we take your privacy seriously and limit the sharing of your personal information to only those who need it to perform necessary business functions. We may share your information with the following entities, who are either bound by this policy or have similar privacy practices:

• Affiliates and Third-Party Service Providers
  We may share your information with our affiliates or trusted third-party service providers who perform functions on our behalf. These include companies that assist with order fulfillment, payment processing, customer service, data analytics, marketing, and delivery services. These service providers are only authorized to use your personal information to perform services for us and must comply with privacy protections similar to those described in this policy.
• Business Partners and Promotions
  In certain instances, you may be offered the opportunity to share your information with a third-party partner, such as during a co-branded promotion or a special event. If you consent, we may share your information with these partners, who will handle it in accordance with their own privacy policies.
• Corporate Affiliates
  We may share your personal information within Nakpro Nutrition’s corporate family for the purposes of internal operations, such as improving our products and services, preventing fraud, and ensuring security across our platforms.
• Business Transactions
  If Nakpro Nutrition undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of the transaction. The acquiring entity will be required to honor the terms of this privacy policy and use your information for the purposes outlined here.
• Legal Compliance and Protection of Rights
  We may disclose your personal information if required to do so by law, or in the belief that such action is necessary to comply with legal obligations, respond to legal requests, or protect the rights, property, or safety of Nakpro Nutrition, our customers, or others. This includes responding to subpoenas, court orders, or requests from law enforcement.
• Preventing Fraud and Ensuring Security
  To safeguard against fraud, identity theft, and other illegal activities, we may share your information with trusted third parties who help us monitor and investigate suspicious activities on our platform.
• Third-Party Analytics
  We may share anonymized or aggregated data with third-party analytics companies to improve our understanding of customer preferences and behavior. This data is not personally identifiable and is used to enhance your experience on the platform.
• No Selling or Renting
  Nakpro Nutrition does not sell, rent, or trade your personal information to third parties for marketing or other purposes.

In all cases, we strive to ensure that any third parties with whom we share your personal information handle it securely and in accordance with our privacy practices. If you have concerns about how your information is shared, we encourage you to contact us directly for more details.

Retention of Personal Information

At Nakpro Nutrition, we retain your personal information for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws and regulations. This includes maintaining information for legal, regulatory, accounting, and business requirements.

We ensure that your personal information is only retained for the duration that is reasonable and necessary for the purposes outlined in this policy. Once the information is no longer required for such purposes, it will be securely deleted or anonymized.

To protect your privacy, Nakpro Nutrition employs comprehensive security measures, including administrative, technical, and physical safeguards, to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. We regularly review and update our data protection protocols to ensure that your information remains secure and confidential.

If you have concerns regarding the retention of your data or would like further information about our data retention practices, please feel free to reach out to us.

Opting Out

At Nakpro Nutrition, we respect your preferences and offer you the ability to opt-out of receiving promotional and marketing communications. If you no longer wish to receive such communications from us, you can easily manage your preferences through the following options.

Your Options to Manage Your Personal Information:

1. Update Your Personal Information:
• You can update or correct details like your name, email address, phone number, and account preferences by logging into your account on our Platform or by contacting our customer support team.
2. Opt-out of Newsletters and Promotional Emails:
• To stop receiving marketing emails or newsletters, you can click the "unsubscribe" link included in the email.
3. Removing Content from Customer Reviews:
• If you wish to remove any content you’ve posted, such as a product review, please contact us at crm@nakpro.com. While we will make reasonable efforts to fulfill your request, please note that some content may still appear in cached versions or in third-party archives.

We are committed to respecting your choices and ensuring your preferences are managed according to your needs. If you have any questions or need assistance with managing your preferences, don’t hesitate to reach out to us.

Data Storage and Protection

At Nakpro Nutrition, we take the security of your Personal Information seriously. We store your data using secure servers, either hosted on-site or through third-party cloud services with whom we have partnerships to ensure seamless business operations. These third-party providers only store and retrieve your data for the purpose of supporting our operations and are required to meet stringent security standards, maintaining protection levels comparable to ours.

Data Retention and Secure Disposal

We only retain your Personal Information for as long as necessary to fulfill its intended purpose, in line with legal and operational requirements. Once your data is no longer needed, we take reasonable measures to ensure it is safely deleted or anonymized, ensuring your privacy is always protected.

Our Use of Cookies

At Nakpro Nutrition, we use cookies to enhance your browsing experience and streamline your interactions with our Platform. Cookies are small text files stored on your device by a website, which help us remember your preferences and tailor our services to better suit your needs.

Why We Use Cookies

We leverage cookies for several purposes, including:

• To understand and save your preferences for future visits.
• To monitor advertisements and measure their effectiveness.
• To analyze website traffic and user interactions, allowing us to improve the functionality and user experience of our Platform.
• To collaborate with trusted third-party providers for tracking and reporting purposes.

Your Control Over Cookies

You have the flexibility to manage cookies according to your preferences. Most browsers allow you to:

• Enable notifications each time a cookie is sent.
• Disable cookies entirely through your browser settings.
  For specific instructions, refer to your browser’s help section.

Impact of Disabling Cookies

While disabling cookies won’t hinder your ability to place orders, some features and functionalities of the Nakpro Nutrition Platform might not perform optimally. Enabling cookies ensures a smoother and more personalized browsing experience.

By continuing to use the Nakpro Nutrition Platform, you consent to our use of cookies unless you’ve chosen to disable them.

User-Generated Comments and Content

When you share comments, reviews, or any other content on Nakpro Nutrition's Platform, please note that the information you provide may be visible to others. This information could be accessed, collected, or utilized by third parties outside of our control. Nakpro Nutrition is not responsible for any unintended use of such information by others, nor can we guarantee its security once published publicly. We encourage you to exercise caution and refrain from sharing sensitive personal information in public forums.

External Links to Third-Party Websites

Nakpro Nutrition’s Platform may include links to third-party websites or advertisements for your convenience or information. These external sites are not owned, operated, or controlled by Nakpro Nutrition. We do not endorse or take responsibility for the content, privacy practices, or services provided by such websites. Accessing these third-party platforms is at your discretion, and we strongly recommend reviewing their respective terms of use and privacy policies before engaging with them. Nakpro Nutrition cannot be held liable for any damages or losses incurred through interactions with third-party websites or advertisements.

Third-Party Analytics Services

Nakpro Nutrition employs third-party analytics tools to understand how our Platform is used, gather demographic insights, evaluate performance, and compile reports on user activity. These tools utilize cookies and other tracking technologies to collect data, which may also be integrated with information from other sources. By using the Nakpro Nutrition Platform, you consent to the collection, analysis, and processing of your information by these analytics services, in accordance with this Policy.

Current Analytics Partners

At Nakpro Nutrition, we work with reputable analytics partners to enhance your experience and optimize our Platform’s functionality. These partners may change over time, and currently, we collaborate with:

Google Analytics

Google Analytics helps us track user interactions, measure site performance, and gather insights about customer behavior. Google uses cookies, including the DART cookie, to provide targeted advertisements based on your visits to Nakpro Nutrition’s Platform and other websites.

Features and Implementations

We have implemented several advanced analytics and advertising features, including:

• Remarketing Campaigns
  This enables us to show personalized ads to users who have previously visited our Platform.
• Impression and Display Reporting
  Collects data on how our ads are viewed and engaged across the Google Display Network.
• Demographics and Interest Reporting
  Helps us understand user preferences based on age, gender, and interests to improve offerings.
• DoubleClick Integration
  Tracks ad impressions and manages campaigns for improved targeting and reporting.

Opt-Out Options

Nakpro Nutrition respects your privacy and offers options to control how your data is used for advertising and analytics:

• Google Ad Preferences
  You can manage how Google serves ads by visiting the Google Ad Settings page.
• Network Advertising Initiative
  Opt-out of targeted ads by visiting the NAI Opt-Out page.
• Google Analytics Opt-Out Add-On
  Prevent data collection by installing the Google Analytics Opt-Out Browser Add-On.

These measures ensure that you can customize your privacy preferences while continuing to benefit from tailored experiences on our Platform.

Commitment to Data Security

At Nakpro Nutrition, safeguarding your Personal Information is a top priority. We implement robust measures to protect your data from unauthorized access, disclosure, modification, or misuse. The security measures adopted are designed to match the sensitivity of the information being protected, ensuring comprehensive data safety across physical, technical, and organizational levels.

Physical Security Measures

We ensure your Personal Information is stored securely through physical safeguards, including:

• Restricted access to secure areas.
• Properly maintained physical filing systems with access limited to authorized personnel.
• Installation of surveillance and alarm systems to protect physical data storage.

Technical Safeguards

To protect Personal Information in electronic form, we use advanced technical measures, such as:

• Encryption tools to secure data during storage and transmission.
• Password-protected systems accessible only to authorized users.
• Regularly updated firewalls and intrusion detection systems to prevent unauthorized network access.

Organizational Security Practices

Nakpro Nutrition has adopted internal practices to enhance security, including:

• Conducting staff training to emphasize the importance of confidentiality and data protection.
• Implementing clear access policies, where employees access Personal Information strictly on a need-to-know basis.
• Enforcing non-disclosure and confidentiality agreements with all relevant personnel and third-party vendors.

Online Safety

We recognize the importance of protecting your data in an online environment. To ensure secure digital interactions:

• Sensitive data is encrypted using Secure Socket Layer (SSL) technology.
• Regular malware scans are conducted to detect and mitigate potential threats.
• Login and data entry systems are designed with additional layers of authentication to maintain privacy.

Regular Updates and Accuracy

To serve you better, we strive to maintain accurate and up-to-date Personal Information. You have the option to review, update, or correct your details to ensure the information we store is relevant and precise.

Liability Limitation

While we have implemented stringent security measures, no system can be entirely immune to breaches. Nakpro Nutrition shall not be held liable for any direct, indirect, incidental, or consequential harm resulting from unauthorized access, hacking, or misuse of your Personal Information by third parties. Nevertheless, we will take immediate action to mitigate such incidents and safeguard your data to the best of our ability.

Policy Updates and Revisions

At Nakpro Nutrition, we periodically review and update our Privacy Policy to ensure it reflects current legal standards and our business practices. Whenever there are changes, the updated Policy will display the revision date, such as “Last Updated on (date),” signaling you to review the new terms. The revised Policy will take effect immediately upon being posted. By continuing to access or use our Platform after changes are made, you consent to the updated Policy and any changes contained within.

Addressing Privacy Concerns

Nakpro Nutrition is committed to ensuring the safe and fair handling of your Personal Information. If you have questions, concerns, or complaints about how your data is collected or used, we encourage you to reach out to us.

Contact for Grievances

Should you have any grievances, concerns, or issues related to your privacy or the content on our Platform, you can contact our grievance redressal team. You may reach out via the following channels:

• Email: crm@nakpro.com
• Phone: +91 97390 93932

Our team will respond promptly to resolve any concerns and ensure your experience with Nakpro Nutrition is positive and secure.