Please note, we charge GST on all Products sold to customers. This is added during the checkout process, so we can determine from your address whether you are liable to pay GST.
We sell only brand new protein products, not used items.
Most products are carried in stock and can be dispatched quickly. Items which are not onsite can take longer to be ready for dispatch. We will try to keep you informed of the progress of your order. When an item is pre-ordered and money is taken for that item (as we use Online Payment Gateway payumojo, this is standard procedure), an expected shipping date will be communicated explicitly with the customer prior to purchase.
Find the item you want to buy, add it to your cart and pay for it. You will receive an order confirmation once your order has been accepted; this email will tell you that you're due to receive a second email when we dispatch your order.
Secure web ordering and credit card payment through payumojo.
We use payumojo to process our transactions. They're reliable, secure and you don't need an account in order to use the service.
If you want to cancel your order, please notify us as soon as possible. It may be that your order will already have been dispatched and we are unable to recall it. We cannot guarantee to cancel items from an order. The only opportunity we have to cancel is when waiting for product that is out of stock. Cancellation requests must be via email firstname.lastname@example.org quoting your order number.
GUARANTEES AND RETURNS
All items are guaranteed to be brand new and should reach you in perfect condition.
We will only replace items that are defective or sent in error. Please see our return and refund policy for more information.